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| Terms & Conditions WELCOME TO THE WWW.CALGARYDIRECT.CO.UK WEBSITE TERMS AND CONDITIONS FOR USE. THESE TERMS AND CONDITIONS APPLY TO THE USE OF THIS WEBSITE AT WWW.CALGARYDIRECT.CO.UK. BY USING/ACCESSING THIS WEBSITE AND/OR PLACING AN ORDER, YOU AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS.
USING THIS WEBSITE INDICATES THAT YOU ACCEPT THESE TERMS REGARDLESS OF WHETHER OR NOT YOU CHOOSE TO REGISTER WITH US OR ORDER FROM US. IF YOU DO NOT ACCEPT THESE TERMS, DO NOT USE THIS WEBSITE.
Privacy Statement We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).
We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.
We will not e-mail you in the future unless you have given us your consent.
We will give you the chance to refuse any marketing e-mail from us or from another trader in the future. All you have to do is e-mail us here and we will immediately remove you from our database.
The type of information we will collect about you includes:
Your name, Address, Telephone number , email address , credit/debit card details
We will never collect sensitive information about you without your explicit consent.
The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us . If you find any inaccuracies we will delete or correct it promptly.
If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.
We may use technology to track the patterns of behavior of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.
If you have any questions/comments about privacy, you should e-mail us here
Prices & Payment All our products inc. v.a.t @ 17.5%. Delivery is FREE of charge to most of the U.K Mainland. (There may be an additional delivery charge for some Scottish Postcodes). You will be advised by email of any such charge which you will be required to acknowledge before we dispatch your goods). You have the option to purchase online through our Secure Server, or we will be happy to take your order over the phone on 0800 2987375. Calls to this number are FREE
You can also pay by cheque against a pro-forma invoice. The goods will remain the property of Calgary Just Companies until payment has been received in full.
Security & Peace Of MindAll online orders placed with us are processed through a secure server (SSL). This secure server encrypts all information disclosed to us before it is transferred from your P.C. This ensures that your details are not accessible by any third parties. We take the subject of fraud very seriously and adhere strictly to the code of practice as set down in the UK Data Protection Acts of 1984 & 1998. We do not keep records of your details that would be accessible by other parties online and we will not contact you unless your permission is given.
We use the latest technology to ensure that any information transmitted or stored via our secure servers is safely protected.
Our security measures conform to the industry standard guidelines, as set out by the major banks, for protecting and storing credit card information :-
SSL (maximum 128 bit, minimum 40 bit) to encrypt your data as it passes over the Internet
Firewalls to prevent illegal access to the servers
Network partitioning to isolate the servers from internal machines
DeliveryDelivery is FREE of charge to most of the U.K mainland. There may be an additional delivery charge for some Scottish Postcodes. You will be advised by email of any such charge which you will be required to acknowledge before we dispatch your goods
We endeavor to deliver within 1-5 working days. In the unlikely event of there being a delay we will contact you either by e-mail or by telephone on your contact number. As delivery is normally between 9.00am and 5.00pm weekdays, it may be more suitable to supply us with your work address* for delivery, as the carrier will require a valid signature on delivery.
*Please note that whilst we try to ensure deliveries & collection run as smooth as possible, we cannot be held responsible for non delivery or collections of items on a particular day from a residential address
Returns / Problems/ Cooling Off PeriodYou must report any shortages / Breakages within 24 hrs. This is so we can claim back costs via the relevant carrier.
You have the option to return any product within 7 days of purchase. All you have to do is contact our customer care dept, you can email us here Or Telephone 01263 820202 or Fax us on 01263 826190. We will arrange to collect the machine. In some instances you may be responsible to pay carriage charge and/or a restocking fee. Please ensure that the machine is returned UNUSED in its original packaging.
If you encounter any problems or require any advice regarding your new purchase, please contact us by either E- mailing our Customer Care Line;
here
or telephoning our Customer Care Lines on 01263 820202
(Lines are open 9.00am-5.00pm Mon-Fri 9.00am-1.00pm Sat.)
We also operate a 24 hr answer phone service on 01263 820202.
All calls are charged at the standard rate & we will endeavor to answer all calls within 24 hrs.
After Sales Service Calgary Direct only supply brand named products. These companies have an extensive network of After Sales Service Centre's ensuring that you the customer will receive prompt and efficient service in the unlikely event of any problems with your machine. All our products are covered by a full manufacturer's warranty. If you have difficulty in locating your nearest After Sales Service Centre please contact us on our Customer Care Telephone Numbers or email us
DisclaimerWhile we endeavor to ensure that the information on this Website is correct, we do not warrant the accuracy and completeness of the material on this Website. We may make changes to the material on this Website, or to the products and prices described in it, at any time without notice. The material on this Website may be out of date, and we make no commitment to update such material.
The material on this Website is provided as is without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, we provide you with this Website on the basis that we exclude all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for these terms and conditions might have effect in relation to this Website.
LiabilityWe, any other party (whether or not involved in creating, producing, maintaining or delivering this Website), and any of our group companies and the officers, directors, employees, shareholders or agents of any of them, exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in connection with this Website in any way or in connection with the use, inability to use or the results of use of this Website, any websites linked to this Website or the material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing this Website or your downloading of any material from this Website or any websites linked to this Website.
Nothing in these terms and conditions shall exclude or limit our liability for (i) death or personal injury caused by negligence (as such term is defined by the Unfair Contract Terms Act 1977); (ii) fraud; (iii) misrepresentation as to a fundamental matter; or (iv) any liability which cannot be excluded or limited under applicable law.
If your use of material on this Website results in the need for servicing, repair or correction of equipment, software or data, you assume all costs thereof.
You agree to indemnify us fully, defend and hold us, and our officers, directors, employees and agents, harmless from and against all claims, liability, damages, losses, costs (including reasonable legal fees) arising out of any breach of the terms and conditions by you, or your use of this Website, or the use by any other person using your registration details.
Copyright & Images All logos graphics, text and contents of this web site are the copyright of calgarydirect.co.uk.co.uk. Permission is granted to electronically copy and print portions of this site for the purpose of placing an order with calgarydirect.co.uk. Any other use of information on this site without the prior written permission is strictly forbidden. Whilst we endeavor to ensure that images are correct and a true representation, please be advised that we cannot be held responsible for incorrect images. Please contact us if you need any verification on product images.
Availability/ Refunds Whilst we endeavor to hold sufficient stock to meet all our orders, we cannot be held responsible or offer any compensation for any disappointment endured if we fail to meet our designated delivery time. All orders are subject to availability.
If we are unable to deliver within our specified time we will contact you to inform you. Will will try to arrange a alternative time that is suitable to you. If this is not acceptable, you have the option to cancel your order, and you will receive a full refund.
Our PledgeWe are a family business with over 40 years experience in the Horticultural and Leisure business. We are very well qualified to offer you the consumer the best products that are available today. Our massive buying power and intermit knowledge of these products allows us to offer you unbeatable deals. Our products are chosen for their quality, reliability and price. We are deeply committed to give you the best possible service at all times.
Specifications & Product CommentsProduct comments within this web site have been written to help you the consumer choose between models, these are solely the opinion of the directors who, have been heavily involved within the Garden Machinery industry for a combined 45 years.
Our policy of continually updating products could mean that certain details & prices held within this site maybe changed without prior notice All specifications and images are true to the best of our knowledge. We cannot be held responsible for any errors in images and all dimensions are approximate.
Complaints / SuggestionsIf you have any complaint or suggestion about our web site, please contact us by either telephone, mail at our contact address or by emailing us here
Statutory RightsThese terms and conditions do not affect your statutory rights as a consumer. |
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