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Terms & Conditions
Supply:
We supply to the UK and Eire only. We will not supply to countries outside of the UK and Eire unless by prior arrangement.
Privacy Statement:
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).
We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.
We will not e-mail you in the future unless you have given us your consent.
We will give you the chance to refuse any marketing e-mail from us or from another trader in the future. All you have to do is raise a ticket via our After Sales Centre and we will immediately remove you from our database.
The type of information we will collect about you includes:
your name
address
phone number
e-mail address
credit/debit card details
We will never collect sensitive information about you without your explicit consent.
The information we hold will be accurate and up to date. You can check the information that we hold about you by telephoning us. If you find any inaccuracies we will delete or correct it promptly.
If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.
We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.
Delivery
Delivery is FREE of charge to mainland England and Wales for orders of £50.00 and over.
Many Scottish Postcodes/Islands/Northern Ireland/Channel Islands etc– will incur an additional delivery charge. This is calculated based on the item ordered and the delivering postcode, we will inform you prior to despatch by email. You have the right to cancel if you do not accept the additional charge.
We endeavour to deliver within 2-5 working days, subject to availability. In the unlikely event of there being a delay we will contact you by e-mail. Delivery is normally between 9.00am and 5.00pm weekdays.
Please note that whilst we try to ensure deliveries & collections run as smooth as possible, we cannot be held responsible for non delivery or collections of items on a particular day. We will not be liable to you for any direct or indirect loss, damage or expense (including loss of profit, business or goodwill), howsoever arising out of any problem you notify us of under this condition and we shall have no liability to pay any money to you by way of compensation.
Palletised Products With Customer Care Promise:
Mowers that have received our CCP service, which are delivered on a pallet, may be re-boxed or lined with cardboard and black shrink wrap for added protection only when in transit. On delivery remove the packaging, fold back and secure the handles and fit the assembled grass box. However, Professional mowers such as the Lawnflite Pro`s and the Honda HRH models, without quick wing nut connection, will require the top handles to be connected together, again these are purely left folded for transportation purposes.
Palletised Deliveries:
You must inspect your consignment before signing any paperwork.
We endeavour to deliver within 2-5 working days. In the unlikely event of there being a delay we will contact you by e-mail. Delivery is normally between 9.00am and 5.00pm weekdays.
*Please note that whilst we try to ensure deliveries & collections run as smooth as possible, we cannot be held responsible for non delivery or collections of items on a particular day.
Returns / Problems/ Cooling Off Period
You must report any shortages / Breakages within 24 hours by raising a ticket via our After Sales Centre.
You have the option to return any product within 14 days of purchase. Goods must be returned in an unused state in their original packaging. The consumer is liable to pay for the costs of returning the goods to ourselves, alternatively we can arrange to collect the item from you but you will be liable for the collection charge. Please contact us by raising a ticket via our After Sales Centre to request a collection or notify us of a return, where we will acknowledge your request and confirm any costs involved.
You must keep all boxes or pallets for up to 14 days after delivery, failure to do this will incur a charge to supply and deliver a replacement.
Prices & Payment
All of our products inc. VAT at 20%.
You have the option to purchase online through our Secure Server, or we will be happy to take your order over the phone on 01263 820202 (Mon-Fri 8.30-5.00pm) or 01263 826199 (Mon-Fri 8.30-10.00pm, 9.00-5.00pm Sat, Sun).
You can also pay by cheque against a pro-forma invoice, the goods will be despatched once cleared funds are received.
Cancellation by us
We reserve the right to cancel the contract between us if:
We have insufficient stock to deliver the goods you have ordered, or
We do not deliver to your area, or
One or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our supplier.
If we do cancel your contract we will notify you by email and will re-credit your account any sum deducted by us in relation to the order. We are not obliged to offer any compensation for disappointment suffered.
Security & Peace Of Mind
All online orders placed with us are processed through a secure server (SSL). This secure server encrypts all information disclosed to us before it is transferred from your P.C. This ensures that your details are not accessible by any third parties. We take the subject of fraud very seriously and adhere strictly to the code of practice as set down in the UK Data Protection Acts of 1984 & 1998. We do not keep records of your details that would be accessible by other parties online and we will not contact you unless your permission is given.
Information for shoppers
We use the latest technology to ensure that any information transmitted or stored via our secure servers is safely protected.
Our security measures conform to the industry standard guidelines, as set out by the major banks, for protecting and storing credit card information :-
SSL (maximum 128 bit, minumum 40 bit) to encrypt your data as it passes over the Internet
Firewalls to prevent illegal access to the servers
Network partitioning to isolate the servers from internal machines
After Sales Service
Please visit our After Sales Centre
Disclaimer
While we endeavour to ensure that the information on this Website is correct, we do not warrant the accuracy and completeness of the material on this Website. We may make changes to the material on this Website, or to the products and prices described in it, at any time without notice. The material on this Website may be out of date, and we make no commitment to update such material.
The material on this Website is provided “as is” without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, we provide you with this Website on the basis that we exclude all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for these terms and conditions might have effect in relation to this Website.
Liability
We, any other party (whether or not involved in creating, producing, maintaining or delivering this Website), and any of our group companies and the officers, directors, employees, shareholders or agents of any of them, exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in connection with this Website in any way or in connection with the use, inability to use or the results of use of this Website, any websites linked to this Website or the material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing this Website or your downloading of any material from this Website or any websites linked to this Website.
Nothing in these terms and conditions shall exclude or limit our liability for (i) death or personal injury caused by negligence (as such term is defined by the Unfair Contract Terms Act 1977); (ii) fraud; (iii) misrepresentation as to a fundamental matter; or (iv) any liability which cannot be excluded or limited under applicable law.
If your use of material on this Website results in the need for servicing, repair or correction of equipment, software or data, you assume all costs thereof.
You agree to indemnify us fully, defend and hold us, and our officers, directors, employees and agents, harmless from and against all claims, liability, damages, losses, costs (including reasonable legal fees) arising out of any breach of the terms and conditions by you, or your use of this Website, or the use by any other person using your registration details.
WEEE Regulations
The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law. The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment. The regulations also mean that suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of charge.
The amount of WEEE we throw away is increasing by around 5% each year, making it the fastest growing waste stream in the UK.
Much of the UK’s WEEE ends up in landfill, where the lead and other toxins it contains can cause soil and water contamination. This can have a harmful effect on natural habitat, wildlife and also human health.
Many electrical items that we throw away can be repaired or recycled. Recycling items helps to save our natural finite resources and also reduces the environmental and health risks associated with sending electrical goods to landfill.
Distributors of new Electric and Electronic Equipment (EEE) have a part to play in reducing the amount of WEEE going into landfill sites.
Calgary Just Companies Ltd is obliged under these regulations to offer our customers free take-back of their WEEE on a like-for-like basis when they buy a new Electrical or Electronic product from us.
For example, if a customer bought a new electric lawnmower from us we would accept their old example product and prevent it going into a landfill site by disposing of it safely.
Under the WEEE Regulations, all new electrical goods should now be marked with the crossed-out wheeled bin symbol shown
Customers must return their WEEE item to us, at their own cost, within 28 days of purchasing their new item to the following address:
Calgary Just Companies Limited,
Britons Lane,
Sheringham,
Norfolk NR26 8TS
Copyright & Images
All logos graphics, text and contents of this web site are the copyright of Calgary Just Companies Ltd. Permission is granted to electronically copy and print portions of this site for the purpose of placing an order with calgarydirect.co.uk. Any other use of information on this site without the prior written permission is strictly forbidden. Whilst we endeavour to ensure that images are correct and a true representation, please be advised that we cannot be held responsible for incorrect images. Please contact us if you need any verification on product images.
Availability/ Refunds
Whilst we endeavour to hold sufficient stock to meet all our order we cannot be held responsible or offer any compensation for any disappointment endured if we fail to meet our designated delivery time or fulfil an order. All orders are subject to availability.
If we are unable to deliver within our specified time we will contact you to inform you. We will try to arrange a alternative time that is suitable to you. If this is not acceptable, you have the option to cancel your order, and you will receive a full refund.
Our Pledge
We are a family business with over 45 years experience in the Horticultural and Leisure business. We are very well qualified to offer you the consumer the best products that are available today. Our massive buying power and intermit knowledge of these products allows us to offer you unbeatable deals. Our products are chosen for their quality, reliability and price. We are deeply committed to give you the best possible service at all times.
Specifications & Product Comments
Product comments within this web site have been written to help you the consumer choose between models, these are solely the opinion of the directors who, have been heavily involved within the Garden Machinery industry for a combined 45 years.
Our policy of continually updating products could mean that certain details & prices held within this site maybe changed without prior notice. All specifications and images are true to the best of our knowledge. We cannot be held responsible for any errors in images and all dimensions are approximate.
Complaints / Suggestions.
If you have any complaint or suggestion about our web site, please contact us by raising a ticket via our After Sales Centre.
Statutory Rights
These terms and conditions do not affect your statutory rights as a consumer.
